Privacy Policy
This Privacy Policy explains how MedFlow collects, uses, stores, and protects personal information when you use the MedFlow mobile application and related services for FULAFIA medical students.
1. Who We Are
MedFlow is a platform created to support students of the Federal University of Lafia, especially medical students, by providing access to academic resources, community updates, and student engagement features.
MedFlow is operated by Xyberverse Nexus.
2. Information We Collect
When you create an account or use MedFlow, we may collect the following information:
Information you provide during signup
- Profile picture (optional)
- Full name
- Username
- Email address
- Home address
- WhatsApp contact
- Hobbies or interests
- Favorite quote
- Admission year
- Date of birth
- Password
Additional information we may collect
- Content you upload, post, or share in the app
- Lecture notes, comments, replies, and profile updates
- Device information and app usage data
- Log data such as access time, app events, and crash reports
- Notification tokens used for push notifications
3. How We Use Your Information
We use collected information to:
- Create and manage your MedFlow account
- Authenticate users and protect account access
- Display your profile and help students interact within the community
- Provide lecture materials, updates, and platform features
- Send important in app messages, announcements, and notifications
- Improve performance, troubleshoot issues, and maintain security
- Enforce our terms, community rules, and platform integrity
4. Legal Basis and Consent
By registering for MedFlow and using the app, you consent to the collection and use of your information as described in this Privacy Policy. Where required, we also rely on your acceptance of the Terms and Conditions and acknowledgement of this Privacy Policy during signup.
5. Passwords and Account Security
Your password is used only for authentication and account protection. We do not display your password publicly. We take reasonable steps to protect account credentials and to secure data during transmission.
According to your signup flow, data collected is encrypted in transit. You are also responsible for keeping your password confidential and for avoiding unauthorized access to your account.
6. How We Share Information
We do not sell your personal information. We may share limited information only in these situations:
- With service providers that help us run the app, such as cloud hosting, authentication, storage, and analytics tools
- When certain profile information is visible to other users as part of the community features
- When disclosure is required by law, regulation, legal process, or valid government request
- To protect the rights, safety, security, and integrity of MedFlow, its users, or the public
7. Public and Profile Information
Some information in your profile may be visible to other users inside MedFlow, depending on how the app is designed. This may include details such as your full name, username, profile picture, hobbies, favorite quote, admission year, and other community facing profile details.
Sensitive information should not be posted publicly unless you are comfortable sharing it with others in the app community.
8. Data Retention
We retain personal information for as long as it is necessary to provide the service, maintain legitimate platform records, resolve disputes, enforce agreements, and comply with legal obligations.
If you request account deletion, we may delete or anonymize your personal data, except where retention is required for security, fraud prevention, legal compliance, or legitimate operational reasons.
9. Your Rights and Choices
Depending on applicable law and how MedFlow is operated, you may have the right to:
- Access the personal information linked to your account
- Correct or update inaccurate information
- Request deletion of your account or personal data
- Withdraw consent where processing is based on consent
- Opt out of non essential notifications
To make a privacy related request, contact us at info@xyberverse-nexus.com.
10. Children and Age Related Use
MedFlow is intended for students and academic community use. It is not designed for young children. If you believe that personal information has been submitted inappropriately, please contact us so we can review and act.
11. Third Party Services
MedFlow may use third party tools or infrastructure to provide authentication, file storage, notifications, analytics, and other technical services. Those providers may process information on our behalf in line with their own privacy and security standards.
12. Data Security
We use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no system can be guaranteed to be completely secure.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we may revise the effective date and provide notice within the app or through other appropriate channels.
14. Contact Us
If you have questions, concerns, or requests about this Privacy Policy or your personal data, contact:
MedFlow Support
Email: info@xyberverse-nexus.com
Organization: Xyberverse Nexus
Website: xyberverse-nexus.com